Media outlets, such as the Daily Mail, have today reacted with a pathetic level of pseudo surprise, that the NHS111 help line; A call-centre that uses untrained medical staff to give life and death advice, is not as good as its (more expensive) predecessor, NHS Direct, that employed trained nurses.
In typical tabloid style, newspapers have begun finger pointing and vilifying the staff, working under pressure at these centres, without tackling the root cause of the problem; which is chronic underfunding, and the fact that it was a totally crap idea in the first place.
Many of these ‘blame’, stories feature members of NHS11 staff wearing Christmas outfits, or falling asleep exhausted, to highlight their lack of professionalism. They feature young staff, who have no means to defend themselves and are thus “easy prey”.
The Department of Health spokes person Nora Blum told the Druids Loom.
Mrs Blum continued,
When asked if this would deter patients from using the help line and force then to A&E units instead, the Department of Health Explained